Government and Tech Giants Unite to Combat Online Property Rental Scams

In a significant move to combat online fraud, the UK government has partnered with major tech companies, including Facebook, to launch a new Online Fraud Charter. This initiative is specifically designed to target property rental scams, such as fake accommodation listings on Facebook Marketplace, which deceive unsuspecting tenants.

This collaboration forms part of a broader government effort to shield consumers from various online deceptions, including counterfeit adverts and romance fraud. Leading tech firms such as Amazon, eBay, Facebook, Google, LinkedIn, and YouTube have committed to the charter, promising to enhance efforts to identify and eliminate fraudulent content on their platforms.

The charter introduces a series of measures aimed at bolstering online safety. These include stringent verification processes for new advertisers, swift removal of fraudulent content, and enhanced verification on peer-to-peer marketplaces. Additionally, online dating service users will have new ways to authenticate their identities.

Home Secretary James Cleverly emphasized the unprecedented scale of this agreement, stating, “Our work does not end here – I will continue to ensure we collaborate across government, and with law enforcement and the private sector, to ensure everyone in the UK is better protected from fraud.”

This action follows a BBC investigation earlier this year into an advance rent payment scam, a long-standing technique that has evolved into a more sophisticated and harder-to-detect form of fraud. Scammers use stolen photographs from major property portals like Rightmove to create realistic rental listings on Facebook’s Marketplace. These fake listings are used to initiate contact with victims, who are then directed to counterfeit versions of websites like Airbnb or TripAdvisor, where they are duped into transferring funds for deposits and first month’s rent.

Martin Lewis, the founder of, commented on the importance of this initiative: “We are in the midst of an epidemic of scams, which not only devastate people’s financial lives, but their mental health and sense of self-esteem too. I’ve long called for regulation and law changes to make these big tech firms step up to the plate and deny these scammers the oxygen of publicity. So I am pleased at the signing of this voluntary agreement.”

This charter marks a significant step forward in the fight against online fraud, particularly in the realm of property rentals, aiming to create a safer online environment for all users.