This privacy policy explains how Residentiallandlord.co.uk Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.
Who we are
Residentiallandlord.co.uk is operated by Residentiallandlord.co.uk Ltd, a company registered in England and Wales (company number 05549125). Our registered address is 117 Dartford Road, Dartford, Kent, DA1 3EN.
Advertising services are provided by Twenty Four Digital Media Ltd (company number 10461070).
We are the data controller for the personal data we collect through this website. For data protection enquiries, contact us at privacy@residentiallandlord.co.uk or write to: Data Protection Officer, Residentiallandlord.co.uk Ltd, 117 Dartford Road, Dartford, Kent, DA1 3EN.
What data we collect
We may collect and process the following personal data:
- Account information: Name, email address, and property ownership details when you register as a member
- Usage data: Information about how you use our website, including pages visited, time spent, and navigation patterns
- Technical data: IP address, browser type, device information, and operating system
- Communication data: Records of correspondence if you contact us
- Forum posts: Content you post on our community forums (publicly visible)
How we use your data
We use your personal data for the following purposes:
- To provide access to member-only content and services
- To send newsletters and updates about related landlord services and investment opportunities (with your consent)
- To send relevant third-party advertisements and offers (with your consent)
- To improve our website and services
- To respond to your enquiries
- To comply with legal obligations
Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Consent: For sending marketing emails and newsletters. You can withdraw consent at any time.
- Legitimate interests: For website analytics, fraud prevention, and improving our services. We balance our interests against your rights and freedoms.
- Contract: To provide services you have requested as a registered member.
- Legal obligation: Where we are required to process data by law.
Membership and newsletters
By registering as a member of Residential Landlord, you agree to receive our newsletter and related property investment updates as part of your membership. This is necessary for us to provide you with the membership service you have requested.
You can unsubscribe from these communications at any time using the link in any email, or by contacting us at privacy@residentiallandlord.co.uk. Unsubscribing from the newsletter does not cancel your membership account.
Third-party newsletters are separate opt-ins at registration. You will only receive these if you specifically select them.
Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device when you visit our site.
Essential cookies: Required for the website to function, including login and session management.
Analytics cookies: We use Google Analytics to understand how visitors use our website. These cookies collect anonymous statistical data. You can opt out at tools.google.com/dlpage/gaoptout.
Advertising cookies: Third-party advertisers may place cookies to serve relevant advertisements. These do not identify you personally.
You can control cookies through your browser settings. Blocking cookies may affect website functionality. For more information, visit allaboutcookies.org.
Data sharing
We do not sell your personal data. We may share data with:
- Related companies: We share data with Twenty Four Digital Media Ltd, who manage advertising services for this website. They process advertiser data under their own terms.
- Service providers: Companies that help us operate our website and services (hosting, email delivery, analytics)
- Advertisers: Only aggregated, non-identifying data about our audience
- Legal authorities: Where required by law or to protect our legal rights
All service providers are bound by data processing agreements and must comply with UK GDPR requirements.
International transfers
Some of our service providers operate outside the UK. Where we transfer personal data internationally, we ensure appropriate safeguards are in place:
- Transfers to countries with UK adequacy decisions
- Standard Contractual Clauses (SCCs) approved by the ICO
- Other legally approved transfer mechanisms
Data retention
We retain personal data only for as long as necessary:
- Member accounts: Until you request deletion or after 3 years of inactivity
- Newsletter subscriptions: Until you unsubscribe
- Website analytics: 26 months
- Forum posts: Indefinitely (as public content) unless you request removal
We regularly review and delete data that is no longer needed.
Your rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Restriction: Request limited processing of your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise any of these rights, contact us at privacy@residentiallandlord.co.uk. We will respond within one month. There is no fee for most requests.
Marketing communications
You can unsubscribe from marketing emails at any time by:
- Clicking the “Unsubscribe” link in any newsletter
- Emailing privacy@residentiallandlord.co.uk
- Updating your account preferences
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure.
Third-party links
Our website contains links to external sites. We are not responsible for the privacy practices of other websites. Please review their privacy policies before providing personal data.
Children
Our services are not directed at individuals under 18. We do not knowingly collect data from children.
Changes to this policy
We may update this privacy policy from time to time. Significant changes will be notified via email or website notice. The “last updated” date indicates the current version.
Complaints
If you are unhappy with how we handle your personal data, please contact us first at privacy@residentiallandlord.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
Contact us
For any privacy-related questions:
Email: privacy@residentiallandlord.co.uk
Phone: 01322 223443
Post: Data Protection Officer, Residentiallandlord.co.uk Ltd, 117 Dartford Road, Dartford, Kent, DA1 3EN
Last updated: 23 March 2026