TPO expels seven agents from scheme

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Seven agents have been excluded from the Property Ombudsman scheme for non-payment of awards. The seven are:

  1. Whirlybird Property, a sales and lettings agent in Maidenhead, Berkshire was excluded for failing to pay an outstanding award of £4,042 in relation to a complaint from a landlord over the transfer of rent despite proof it had been paid by the tenant. Trading Standards has confirmed that Whirlybird Property is no longer trading and is going into liquidation.
  2. Deerstone Property, a sales agent in Guildford, Surrey was found not to have provided a service consistent with best practice when marketing properties for sale and an award of £2,000 was made. Although this agent appears to no longer be trading, there is a connection to Deerstone Group Ltd which is still trading, said TPO.
  3. PrinvestUK Ltd, a sales agent in Knaphill, Surrey had 45 complaints against it upheld and awards made totalling £215,330. It is currently being liquidated.
  4. Chaplin Bond Business Sales Specialists, a commercial sales agent in Bolton, Manchester ceased trading without telling its clients. There is no evidence to suggest the company is still trading, said TPO.
  5. Experience Invest, a sales, lettings and commercial agent in Victoria, London had had an award of £2,000 made against it after a landlord complained over non-payment of assured rent. The company has placed a note on its website stating that it has ceased trading.
  6. The Buy2Let Shop, a residential buying agent in Bromley, Kent, failed to pay an award of £4,600 made against it following a complaint relating to the purchase of an off-plan property. The Buy2Let Shop is no longer trading and is in administration, but has a connection to E Property Sales Ltd, sharing the same Director. 
  7. E Property Sales Ltd, also a residential buying agent in Bromley, Kent, has been excluded for non-payment of a £5,900 award in a supported case where the buyer was seeking reimbursement of fees paid after the sellers withdrew. Despite liquidation on Companies House, E Property Sales Ltd appears to have an active website, said TPO.

‘All agents failed to pay awards made and were referred to the scheme’s independent Compliance Committee, which ruled that they should be excluded from The Property Ombudsman scheme. However, it’s important to reference that overall, 98 per cent of Ombudsman awards are complied with and these cases present a small minority that failed to do so’.